Reagen Mead is so sweet and helpful with finding our family a new car for our business!
Bought brand new 2018 Wrangler JK over the summer. Salesperson was Greta and would absolutely buy a thousand cars from her because she was absolutely AWESOME!!! Really recommend her to buy a car from. Today went to the service department and Rick initially treated my wife and I like we were lying about never using the spare tire on the Wrangler (news flash....never used it, you were the first person to ever put a lug nut wrench to it), then replaced the wheel with a used one that was scratched up after telling us "it's brand new, see, the sticker is still on it". Then when we called him after getting back home and discovering that it was scratched and dirty he tells us to deal with the parts department because that is who gave him the wheel. Frickin LIVID!!! Make this right and I will change this review but for now this is what you get Dan. BTW...still Super happy with how we were treated by Greta but that service department ...Update: to date we have been contacted by service department manager Jerry regarding this issue. My wife and I met with him yesterday and he was appropriately apologetic and offered several remedies for the issue with the wheel. We came to an amicable agreement to remedy the issue and he assured us that he will make things right. Jerry treated us with respect and was very professional. The wheel issue is scheduled to be remedied this Thursday after which I will update this review again.Final update pertaining to this review: The issue with the wheel has been completely resolved and my wife and I are pleased with said resolution. All employees that my wife dealt with when she returned it to the shop to finish were VERY polite and courteous. The only reason this is not a 5 star review is due to the initial issue which I'm just going to chalk up to a bad day or something (who hasn't been there right?) If I had the ability I would gladly rate it a 4.5 or even a 4.75 star if I were able to. All in all still super glad we bought from Wilder. Maybe even moreso now with the knowledge that the business does appear quite willing to ensure the satisfaction of it's customers.
After spending almost $1,000 trying to fix a computer problem, I was delighted to finally get the diagnosis correct - rodent damage to the wiring. The mechanic showed me the problem and had repaired quickly.
Have been on the fence about getting my pickup serviced there but was treated well and treated with respect for me my wife and truck
Good and fast.
Rick in Dodge service is awesome!! Highly recommend every company needs a Rick. Wilder is lucky too have him.